Education Support Program
What's Special About Our Support Education Program?
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Exclusive Student Discounts: Students can enjoy special discounts on repairs and services, ensuring affordability while maintaining high-quality standards.
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Flexible Drop-Off Options: Choose between walking into our service centre, using delivery services, or utilizing POPStation for hassle-free drop-offs.
Loaner Sets Available: Get a loaner set to stay connected and productive while your device is being repaired. Loaner sets are available at our service centre during drop-off. (depends on loaner set availability)
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Free Diagnostic Service: Our skilled technicians will diagnose your laptop, PC, or desktop at no additional cost.
Timely Quotations: Receive a detailed quotation within 1-3 working days, so you know exactly what to expect.
Transparent Approval Process: Approve the quotation and choose to pay immediately or upon collection.
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SMS Notifications: Stay informed with real-time SMS updates throughout the repair process.
Direct Support: Contact SmartCares Solutions directly for any inquiries or status updates.
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Fast-Track Repairs: Students receive priority service to ensure their devices are repaired and returned as quickly as possible.
Dedicated Support Line: Access a dedicated support line for faster assistance and quicker resolutions.
What’s the Repair Process?
Enquire through our website or walk in to our service centre to drop off your device.
Please request a loaner set at the service centre if needed.
After sending your device to our backend repair centre, the technician will diagnose your laptop, PC, or desktop at no additional cost.
A quotation will be provided to the customer within 1-3 working days.
Students need to provide approval for the quotation before proceeding with the repair.
Payment can be made immediately or upon collection.
Once approved, the repair will proceed, and updates will be sent to the student via SMS.
Students can collect their laptop, PC, or desktop upon receiving the SMS update, either via walk-in or delivery.
Laptop’s Common Issues That We Resolve & Repair
Contact Us
Hours
⧗ Monday to Saturday:
11am – 7pm
Closed on Sunday & Public Holiday