You may contact our Authorized Service Provider at:

Lenovo In-Warranty: +6568714838; Email: lenovosupport@r-logic.com.

Lenovo Out-of-Warranty: +6568714885; Email: enquiry@smartcares.com

If there are any costs associated with the repair, those estimated costs will be described to you before repair your device.

You may check your device warranty status via the manufacturer website or contact your manufacturer for further checking.

For Lenovo devices: https://pcsupport.lenovo.com/sg/en/warranty-lookup#/

You could always request for invoice for your repair via email with us.

We do not provide on-site checking or repair service.

You may contact our Authorized service Provider at:

Lenovo In-Warranty: +6568714838 or you may email to lenovosupport@r-logic.com.

Lenovo Out-of-Warranty: +6568714885 ir you may email to enquiry@smartcares.com

You should also receive status updates through SMS with the mobile number you provided when you created your service order. If you have questions about the status, feel free to contact our support hotline.

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The repair device will have a 90-days hardware warranty.

Lenovo Limited Warranty does not cover the following:

• Uninterrupted or error-free operation of a product;

• Loss of data;

• Any software programs and applications that may come pre-installed with the product;

• Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information guide;

• Damage caused by a non-authorized service provider or self-repair;

• Failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at your request;

• Any technical or other support, such as assistance with “how-to” questions and those related to product set-up and installation;

• Products or parts with an altered identification label or from which the identification label has been removed.

• Any pre-existing defects in your product that occurred on or before the date of your purchase.

Any hardware failure and damage caused by any of the above mentioned scenarios is known as Customer Induced Damage (CID)

The operating hours for the service center is:

Monday-Friday: 11.00am to 7.00pm

Closed on Sunday & Public Holiday

Yes, a delivery fee of $30 will be imposed for delivery to your home from our service centre.

A quotation for the assessment fee or repair fee will be provided to you with a PayNow link to make the payment. After which, do email the successful transaction to our service provider to proceed to the next step.

The repair is usually between 2-4 weeks depending on the device issue. It might take longer (up to 2 months) due to pending parts availability.

No, you do not need to pack your device as our delivery personnel will provide a bubble wrap to safely transport your device

No, we do not have such services as this moment.